Turn every conversation into

intelligence that

sells collects retains sells

Industries

Choose your vertical. See Sento in action

Do you know the exact moment your agent loses a credit card sale?

Detect the most frequent objections in your credit campaigns, identify the exact pattern behind successful closes, and replicate it across your whole team.

Identify the most common objections

Playbook based on real calls

Coaching and feedback for new agents

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Missed opportunity

The customer said "I already have a card" and the agent offered no differentiator. No one caught it — until today.

24%

close rate

100%

of calls audited

How many sales are you losing to inventory gaps or poor objection handling?

Identify which calls had a sales opportunity, which ones closed and which didn't, and why. Also check other critical issues like:

How your agent handles objections.

Mentions of out-of-stock or out-of-catalog products

Proactive offering of complementary products

Esfuerzo para buscar el cierre de la venta.

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Replicable pattern

You have a 30% acceptance rate when offering complementary products for the order. You're only offering complementary products on 50% of calls.

Up to

+7.6%

in average ticket

+24%

close rate

How much does every mishandled claim in the first call (FCR) cost you?

Detect friction, lack of empathy, and retention opportunities before the customer escalates or cancels.

Empathy and resolution score

Early churn detection

Visibility into improvement opportunities in protocols and operations

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Broken expectation

Every mishandled claim in the first contact generates at least a second call, damages the customer experience, and raises churn risk.

100%

of the claims journey, visible

-20%

AHT in claims handling

How many patients call about your membership and leave without signing up?

Identify friction points in signing up for health subscriptions or scheduling exams. Also check other critical issues like:

Patient experience score per call

How your agent handles objections

Effort spent pursuing the sale

Critical complaint alerts

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The close that never came

The agent quoted the price. The patient said they'd think about it and hung up without scheduling. Two hours later, they chose another clinic.

100%

visibility into the patient journey

calls analyzed with the same team

Are you auditing 2% of calls and making decisions for 100% of the business?

Monitor every interaction, detect script deviations, and measure compliance without adding more QA analysts to your team.

100% of calls with automated QA

Real-time objection detection

Full visibility by campaign and client

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Lost intelligence

The client asked which campaign converts best, the rep mis-tagged the call, and no one has the answer.

-20%

AHT

+257%

in operational visibility

Turn every conversation into

intelligence that

Sento is the ally that enables the analysis of every conversation with your customers. Using its technology and expertise, you'll uncover opportunities to sell more, collect more, and build stronger customer loyalty.

Leading companies across Latin America are already analyzing with Sento

Leading companies across Latin America are already analyzing with Sento

Where should we start?

What's the challenge keeping you up at night?

Industries

Choose your vertical. See Sento in action

Do you know the exact moment your agent loses a credit card sale?

The customer said "I already have a card" and the agent offered no differentiator. No one caught it — until today.

How many sales are you losing to inventory gaps or poor objection handling?

You have a 30% acceptance rate when offering complementary products for the order. You're only offering complementary products on 50% of calls.

How much does every mishandled claim in the first call (FCR) cost you?

Every mishandled claim in the first contact generates at least a second call, damages the customer experience, and raises churn risk.

How many patients call about your membership and leave without signing up?

The agent quoted the price. The patient said they'd think about it and hung up without scheduling. Two hours later, they chose another clinic.

Are you auditing 2% of calls and making decisions for 100% of the business?

The client asked which campaign converts best, the rep mis-tagged the call, and no one has the answer.

These companies trust Sento

When you work with us, you're in good hands

Calculate your impact

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