The system is built to detect sales opportunities and revenue-churn signals. It also spots gaps in your product or service catalog — things customers ask for that the company doesn't offer — and surfaces the real reasons behind every contact.

Unlike manual 1-2% sampling, Sento uses advanced technology to audit every call and chat — without needing to hire more staff.

AI trained to recognize Spanish speech, including regional accents and expressions. We don't translate — we understand, and that shows in every transcript and every KPI we derive from it.

Let AI evaluate protocol compliance at the critical moments of every customer interaction. This gives you 100% unbiased evaluations across a far greater number of interactions reviewed.

Start operating from day one with dashboards pre-built for your industry. We configure the boards together with you: by campaign, product, goals, and operation. Visualize the key business KPIs — agent performance, interaction volume, contact reasons, empathy levels, and alerts — the moment they happen. Data alone doesn't move anything; we turn it into action.

Before, reviewing your operation's performance meant spending time manually analyzing charts you could already see on your dashboard. Now you get a report that's already interpreted for you: a complete read of your operation, how your KPIs moved, trends explained, and improvement opportunities prioritized by impact. We tell you exactly what to do: if CSAT is low, if your agents aren't handling objections, if there's a leak in the funnel. You decide the frequency: weekly, biweekly, or monthly. The time you used to spend interpreting, you now spend deciding.